FREQUENTLY ASKED QUESTONS









Q: Does the price include set up and delivery?

A: Yes and No. To most of the areas we deliver, there is no additional delivery fee. Some areas require a delivery fee which are listed below.

FREE DELIVERY AREA:
Crown Point, IN
Dyer, IN
Griffith, IN
Hammond, IN (South of 165th St ONLY)
Highland, IN
Hobart, IN
Merrillville, IN
Munster, IN
Schererville, IN
St. John, IN

DELIVERY FEES TO OTHER TOWNS/CITIES:
Beecher, IL - $75
Cedar Lake, IN - $15
Chesterton, IN - $80
Crete, IL - $50
Hebron, IN - $80
Lake Station, IN - $15
Lansing, IL  - $15
Lowell, IN - $75
Lynwood, IL - $15
Monee, IL - $60
Portage, IN - $35
Porter, IN - $75
Sauk Village, IL - $15
South Chicago Heights, IL - $30
Steger, IL - $75
Willowbrook area of Crete, IL - $15 (you must call or email after placing reservation as system will default to $50 delivery fee)
Valparaiso, IN - $75

WE DO NOT DELIVER TY CITIES/TOWNS NOT LISTED ABOVE.

There is no additional cost for set up or pick up. Remember prices do not include sales tax. Illinois customers will not pay sales tax though we are required to submit sales taxes to the state of Indiana.



Q: What if it rains or there is high wind on the day of my party?

A: If the weather forecast is calling for rain, we will call you on the morning of your rental (sometimes the evening before) to discuss our options. If the rain the forecast is calling for rain for a good chunk of the day, we will likely cancel your reservation. The forecast may only be calling for a scattered shower or rain for an hour or two during the day. If this is the case, we will give you the option on whether to cancel or not. If your reservation is cancelled by us, or if we give you the option to cancel, your deposit will be refunded. Keep in mind that the forecast can change quickly, so we do not offer refunds of deposits if you call a day or two (or longer) to cancel as we may be unable to rent the unit to another party.

In the case of rain, we sometimes give the option to leave a waterproof tarp with the rental so you can deflate and cover the unit to prevent it from getting wet. If you choose to take the waterproof tarp, we fully expect the inflatable to be covered when it rains. Otherwise, we reserve the right to charge an additional cleaning fee. Should we offer this option, you would approve or disapprove of it at delivery. Or if you choose no tarp, we ask you to keep the unit inflated unless high winds are present (no additional fee will be charged). Once the rain stops, you will simply just need to uncover the inflatable or make sure it is dry and turn the blower on. As long as the surface is not wet, the kids can resume bouncing.

In the case of high wind (wind at over 20mph), we will need you to deflate the unit until the high winds subside. If the forecast is calling for high winds throughout the majority of the day, we will contact you to cancel your reservation and your deposit will be refunded. High winds are very dangerous to the operation of an inflatable product.

We have had it happen numerous times when our renters check the weather for their weekend party early in the week to find the forecast unsuitable only to find out that the actual weather for the day of the party is perfect. We highly suggest not making any rash moves in terms of cancelling your reservation days in advance as the forecast can and often does change.

Cancellations by the customer within 7 days of the rental date will result in no refund of the deposit unless otherwise permitted via written communication.



Q: When will you deliver and pick up our rentals?

A: We try to pick up our rental items in the same order that we deliver them. For inflatable bounce houses and slides, we deliver in the AM (usually before noon) and pick up in the evenings (usually between 6pm and 11pm). We realize that most of our customers want to keep the rental as long as possible and to accommodate your party hours. We do need to try our best to pick up our units before sunset. However, if you need it longer, call us and we will try to accommodate your request.

For 20x20 tent rentals with tables and chairs, we will either deliver these on the morning of your party or on the previous day (depending on scheduling and weather conditions). Pick ups for 20x20 tent with, tables and chairs will generally be done on the day following your event.



Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone who is legally allowed to sign the contract will be at the party location. We will call you a day or two prior to your event to confirm delivery and pick up times though these times are estimates.



Q: We have rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Blast Off Bouncers LLC cleans and disinfects after every rental as long as conditions permit. If, for example, the bouncer was rained on during a rental on the previous day, we will clean it at delivery.



Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. The only time we require that you turn the blower off is if it is raining or if there are excessive winds (wind over 20mph). In the case of rain, we will provide a tarp for you to cover the inflatable until the rain stops.



Q: What about parks? Do parks have electricity?

A: We love setting up at parks but a lot of parks do NOT have electricity. If your party is in a park, it is up to you to find out if there is an outlet within 50 feet of the setup area. Also, many parks require prior approval for inflatable bounce houses/slides. Please check with the park where you will be having your party to make sure that they allow inflatable bounce houses. Most of the time, they will just need a certificate of insurance which we will provide at no cost. Some parks require an "additional insured endorsement." If this is the case, there is a fee. If we are unable to setup at a park because you did not get prior approval or if there is no electrical outlet and no other electric source present when we arrive to set up, we will be unable to set up the inflatable and we will be unable to refund your deposit.



Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.



Q: What if we need to cancel?

A: If you cancel more than 7 days in advance, we will refund 100% of your deposit. However, if you cancel at the last minute or even 4 to 6 days in advance, it may leave us unable to rent those items to another party. Therefore, we will be unable to refund your deposit. However, if we need to cancel due to rain or high wind, your deposit will be refunded. We try to be understanding with all scenarios, so call us to see if something can be worked out. We have charged very few cancellation fees since we started in 2011.

For tent rentals, we do not accept weather related cancellations unless the weather is calling for severe thunderstorms where the winds will exceed 45mph. Otherwise, the deposit will be forfeited.



Q: Do you require a deposit?

A: Yes all orders under $300 require a $50 Credit Card deposit. Orders over of $300 or more require a 20 percent deposit. They are fully refundable if you cancel your order at least 7 days prior to your rental date.



Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. For indoor deliveries, as long as the floor is not dirt, we can usually make it work. We will not, for example, set up in a pole barn with a dirt floor.



Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.



Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Since 2011, we have not had to charge a damage fee for any of our inflatables.



Still have a question? Call or Write: blastoffbouncers@gmail.com or (219) 310-1310

Are you planning a birthday party with an inflatable bounce house in Griffith; a graduation party with a tent, tables, and chairs in Schererville; or a dunk tank in St. John? From moonwalks to water slides to obstacle courses, whether you are in Hobart, Meriillvile, Dyer, or Munster, we have you covered!